Terms & Conditions
Effective Date: January 1, 2026
These Terms & Conditions (“Terms”) govern your access to and use of the website operated by [Dealer Company Name] (“we,” “us,” or “our”), including all purchases made through this website.
By accessing this site or placing an order, you agree to be bound by these Terms, our Return & Cancellation Policy, and our Warranty Policy.
If you do not agree, you may not use this website or purchase our products.
1. Use of Website
You agree to use this website for lawful purposes only and in a manner that does not infringe upon the rights of others or restrict their use of the site.
We reserve the right to restrict or terminate access to the website for any violation of these Terms.
2. Product Information & Specifications
All product descriptions, specifications, images, dimensions, and other information are provided for general informational purposes only.
- Minor variations in color, wood grain, hardware, or appearance may occur
- Specifications may change without notice
- Sauna products are constructed of natural materials and cosmetic variations are normal
It is the customer’s responsibility to confirm product suitability, electrical requirements, space requirements, and installation conditions prior to purchase.
3. Pricing & Payment
All prices are listed in U.S. dollars unless otherwise stated.
We reserve the right to:
- Correct pricing errors
- Cancel orders resulting from incorrect pricing or typographical mistakes
Payment must be received in full prior to shipment. Orders may be held, delayed, or canceled if payment authorization fails.
4. Order Acceptance
Placing an order does not constitute acceptance.
An order is considered accepted once payment is authorized and the order enters processing.
We reserve the right to refuse or cancel any order at our discretion, including but not limited to:
- Suspected fraud
- Incorrect pricing
- Inventory limitations
5. Shipping & Delivery
Sauna products ship via freight and are delivered curbside unless otherwise stated.
Customers are responsible for:
- Ensuring delivery access is suitable for freight
- Verifying local codes, HOA rules, and installation requirements
- Accepting delivery during the scheduled window
Failure to accept delivery may result in additional shipping, storage, or restocking fees.
6. Freight Delivery & Damage
Freight deliveries are governed by the Return & Cancellation Policy.
Customers acknowledge:
- Freight drivers are not required to wait for unpacking
- Visible damage should be addressed at delivery
- Accepted damaged freight is limited to replacement-parts remedies
- Hidden damage must be reported within required timelines
Failure to follow delivery inspection requirements may void eligibility for replacement or remedy.
7. Installation & Electrical Requirements
Customers are solely responsible for:
- Electrical installation
- Site preparation
- Compliance with local building and electrical codes
Installation must be performed by a qualified professional where required.
We are not responsible for damage or failure caused by improper installation, electrical supply issues, or misuse.
8. Warranty
Products are covered by a manufacturer’s warranty, not a satisfaction guarantee.
Warranty coverage:
- Applies to manufacturing defects only
- Does not cover misuse, improper installation, normal wear, or cosmetic variations
Warranty claims are handled according to the manufacturer’s warranty terms and procedures.
9. Returns & Cancellations
Returns and cancellations are governed exclusively by our Return & Cancellation Policy, which is incorporated into these Terms by reference.
By placing an order, you acknowledge that you have reviewed and accepted the return, cancellation, shipping, and restocking conditions.
10. Limitation of Liability
To the fullest extent permitted by law, [Dealer Company Name] shall not be liable for:
- Indirect, incidental, or consequential damages
- Loss of use, loss of enjoyment, or loss of profits
- Property damage caused by installation, electrical issues, or misuse
Our total liability shall not exceed the purchase price of the product.
11. Indemnification
You agree to indemnify and hold harmless [Dealer Company Name], its officers, agents, and partners from any claims, damages, or expenses arising from:
- Improper use of products
- Violation of these Terms
- Failure to follow installation or safety instructions
12. Chargebacks & Disputes
Customers agree to contact [Dealer Company Name] to resolve disputes before initiating a chargeback.
Chargebacks filed in violation of posted policies may result in:
- Denial of warranty support
- Suspension of future purchasing privileges
13. Intellectual Property
All website content, including text, images, graphics, logos, and manuals, is the property of [Dealer Company Name] or its licensors and may not be used without written permission.
14. Privacy
Use of this website is also governed by our Privacy Policy, which explains how customer data is collected, used, and protected.
15. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the state in which [Dealer Company Name] is registered, without regard to conflict-of-law principles.
16. Changes to Terms
We reserve the right to update or modify these Terms at any time.
The version in effect at the time of purchase governs that transaction.
17. Entire Agreement
These Terms, together with the Return & Cancellation Policy and Warranty Policy, constitute the entire agreement between you and [Dealer Company Name] regarding your purchase.